your dumb questions.
WE'RE ALWAYS HERE TO HELP!
Please go through our FAQ first before asking a question via e-mail or chat. You can always check out our How To's playlist on Youtube for questions around using our products.
If you still have some questions, or you just want to leave us some feedback, just send us an email to email@example.com.
We will always aim to get back to you as soon as possible! We’ll be here 9.00am-6.00pm Monday- Friday and outside of these times it may take up to 48hrs to respond to your enquiry.
If you have any questions about your order, please add your order number and try to be as descriptive as possible.
We're not being a pain, pinky promise, we just want to answer your questions as quickly as possible!
DO YOU SHIP INTERNATIONALLY? IS IT FREE?
Of course, we do! But we need you to chip in for the long haul, meaning it's shipping isn't free. But it's not too much either!
Our products have been proudly shipped to the US, Europe, Africa and the Middle East. Asian and Latin American customers are more than welcome to reach out to check if we ship to your country.
I JUST SAW I ORDERED THE WRONG ITEM , CAN I STILL CHANGE THIS?
Yes, you can, but you have to be as quick as Hailey and the Biebs got engaged, meaning really quick! Once your order is on its way, we can't change the order anymore but what we can do is exchange it once you receive it. So if you need a change of size, contact our support team ASAP via firstname.lastname@example.org. Don't forget to mention your order number when contacting our support team boo ;)
I PUT THE WRONG ADDRESS, CAN I STILL CHANGE THIS?
As long as your item isn't shipped yet, we can still change this in our back-end system. Please mail us the correct address and your order number to email@example.com and we'll take care of it.
Once the order is shipped out (you will receive tracking info when shipped), it's out of our hands. If that's the case you need to contact the carrier who is delivering your items.
WHY IS EVERYTHING PRICED IN POUNDS? I AM NOT FROM THE UK.
Although we ship worldwide, we operate from the UK (Londoners over here!). This doesn't mean you can't order if you're not from the UK. The credit card companies / PayPal will simply use your own currency on check out.
We are proud to say that we have happy customers from Europe, USA, the Middle East and Africa.
WHAT ARE YOUR PRODUCTS MADE OF PEOPLE?
All information on our ingredients and product related questions can be found on their individual product pages at sundayivy.com or at the back of our products. Can’t find the answer you’re looking for? Pop us a message to firstname.lastname@example.org and our Customer Superstars will be in touch. As a general rule, all our products are cruelty-free, vegan and made with feel-good ingredients. That means we really make sure we have no nasties, because hey, we're beauty junkies too, and we get it.
ARE ALL PRODUCTS VEGAN & CRUELTY-FREE?
Yep'! We wouldn't know any other way.
WHERE CAN I PURCHASE SUNDAY IVY PRODUCTS?
Our entire product range can be shopped right here at sundayivy.com. If you’re looking to purchase in-store or elsewhere, our full list of stockists can be found here.